DOI: https://doi.org/10.22633/rpge.v26i00.17368 3415

Vavakina Olga BORISOVNA

Lazareva Alina IGOREVNA

teaching methods. The paper investigates foreign models of e-education and e-government

development. The large-scale use of information technology in the management of education

and government feedback requires huge costs for processing big data and the need to ensure the

security of information stored in the e-government and e-education system. A descriptive-

The Herzen State Pedagogical University of Russia, St. Petersburg – Russia. Candidate of Economic Sciences.

Department of Branch Economics and Finance. ORCID: https://orcid.org/0000-0003-3950-7661.

Russian University of Transport (MIIT), Moscow – Russia. ORCID: https://orcid.org/0000-0003-3238-2202.

538X.

Moscow Aviation Institute (National Research University), Moscow – Russia. PhD Candidate in Philosophy,

RUDN University, Moscow, Russia. ORCID: https://orcid.org/0000-0002-8370-9343.

National Research Ogarev Mordovia State University, Saransk – Republic of Mordovia – Russia. ORCID:

https://orcid.org/0000-0003-4621-3389.

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3416

exists and dies using common data storages, electronic services - in the tax service, when

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3417

opinions of judicial authorities, policy of organizing healthy food, baby food, etc. - those tasks

services on the platform concerning the relationship between the state and consumers, is open

using information technologies, as well as interaction of public authorities with each other,

the Internet at the basic level: separate websites of state structures are create that have the

simplest general information about the authorities. This stage is characterize by a one-sided and

non-centralized return of information: sites are rarely updates, differ in functionality and design,

do not have feedback, and the information is often not comprehensive and not structured. At

this stage of the evolution of the use of information technologies in public administration, the

actors involved are only testing the ground, mastering and getting used to their presence on the

Internet, so the most important step here will be to create an appropriate quality regulatory

The second stage is the stage of interactive interaction, at which communication begins

databases for processing these requests. Updating sites with new information becomes more

regular, and they no longer look "not alive". Thus, the involvement of citizens and business in

interaction with government agencies is gradually beginning.

The third stage - transactional interaction - is associated with the development of levels

and methods of interaction. There is an opportunity for direct communication in real time, as

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3418

of state and municipal services in electronic forms, the development of the Unified Portal of

provision of state services and functions in electronic form. EPGU are include in interaction

companies. According to I. Davydova (2013) the key areas of development in this area are:

predominantly mobile one;

- Provision of electronic mechanisms for monitoring the status and results of the

provision of services;

- Providing an integrated usability in each user interface.

In addition to EPGU and the Unified System of Identification and Authentication

(ESIA), the Electronic Government of Russia includes the Unified System of Regulatory and

Reference Information (UNSI). ENSI is a state information system, consisting of a register of

basic state information resources and a register of regulatory reference information. The user is

in the same way "present" in the network, can receive government services; public authorities

begin to interact with each other, which increases the efficiency of their work (LITVINA;

on the geographical distribution, we have identified a number of models for the development

of e-government: European, including the Baltic, Anglo-American (in some sources called

The Baltic model is part of the European model since the countries that are part of the

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3419

Thus, the main goal of introducing a network of information centers in Lithuania, Latvia

information on all economic and social issues: consumer, social, civil, patients' rights, etc. The

and non-governmental institutions, summarize proposals and requests coming from people,

The main tasks of the network of information centers:

- To ensure awareness of citizens in the field of consumer protection

- Assistance in the assessment and selection of quality information during periods of

surplus

- Actively contribute to improving information literacy of citizens.

The main services provided within the network of information centers are services

aimed at: increasing consumer literacy, providing analytical information on consumer

protection issues, online consulting, developing cooperation, and changing (initiating) new

information on consumer protection includes the following sections: research based on the

media monitoring, monitoring of commerce, sociological research.

However, it should be note that despite the development of their own institutions and

information services for the protection of consumer rights, the countries of the Baltic region

have been subject to the European development model since joining the European Union.

The European model is characterized by an emphasis on the unity of the nation and the

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3420

in preserving the heritage of Europe. Therefore, since 2000, there has been "Electronic Europe",

each created within its own state.

better cope with their responsibilities, use funds more efficiently and act more transparently;

work.

the e-government platform, you can apply for documents, participate in e-government

procurement, file tax returns, obtain information from the register of legal entities, or even repay

a student loan.

The second model - the Anglo-American, or Western - is common, respectively, in the

USA (EGDI-2020 = 0.9297), Canada (EGDI-2020 = 0.8420) and the UK (EGDI-2020 =

0.9358). This model is characterized by the exclusion of excessive functions of the state, a focus

on high efficiency, a high level of opportunities for carrying out financial transactions via the

to be served.

citizens; the main goal was to provide all citizens with the same access to public services, which

was very problematic, given that Canada is a large country with a low population density. Then,

to overcome this problem, a three-stage project was created to build an electronic government.

Now Canada provides an opportunity to receive almost 1000 services for citizens and

businesses (including those outside Canada), online, uniting more than five hundred sites in the

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3421

which the e-government system in the United States is being built re-emphasizes the importance

creation of e-government is aimed, among other things, at eliminating duplicate or unnecessary

the government to save money: the cost of processing a single payment has decreased on

In the UK, e-government based on the government's e-government program “A

and educational conditions so that every citizen has access to public services. All members of

parliament have their own email address and are required to respond to citizens' appeals, and

all parliamentary current decisions are available to citizens for review and feedback. The e-

government of this country is again focused on the needs of consumers - citizens and businesses.

The new thesis, formulated by the developers of the unified portal of public services, sounded

like "from the Government on the Internet to the Government on the Internet". So, in recent

years, sites from purely informational and duplicating each other have turned into functional

public. Now, in a country where 80% of the population uses the Internet in their daily lives,

The Anglo-American model based on a respectful and attentive attitude towards

citizens, the elimination of duplicate or excessive functions and efficiency, as well as providing

the opportunity to make the maximum number of monetary transactions associated with the

receipt of public services via the Internet.

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3422

government, thus embodying e-democracy. Citizens of South Korea have access to more than

but also on special terminals in public places, and all this with the highest Internet speed and

economy. An increasingly favorable environment for e-commerce is being created, a regulatory

A large number of public services are available through online platforms in a single system

Therefore, in addition to the aforementioned knowledge economy, it includes the translation of

all technically possible digital services on e-government platforms; improved operational

efficiency, adaptive and strong technology infrastructure; the constant conduct of small

technological experiments, which will help to avoid the wrong investment of funds; education

of the population in the field of information technology.

The Asian model pays great attention to the citizen as an individual, the source of

democracy, his education and culture, as well as the reduction of the state apparatus through

government - they have been supporting the e-economy and commerce relative to other

Consumer feedback in the Russian Federation (EGDI-2020 = 0.8244) is implemented

in the form of a federal Internet resource (platform) and an integrated mobile application, the

consumers of which will be all socially and economically active citizens aged 16 to 99 years.

The set of services that will be implemented by means of the platform can be represented as the

following functionalities: consumer literacy, quality and safety, assistance (formation of a voice

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3423

The Basic Consumer Policy Plan is a five-year plan based on the Basic Consumer Policy

decides this. The Plan provides government policy guidelines for the systematic

with the Consumer Safety Act, the Consumer Affairs Agency works to prevent financial

business practices. The CSA will also take administrative action with respect to the business

illegal or malicious extortion by commercial operators while protecting consumer interests.

Specifically, transactional communication is defined for the types of transactions that can cause

consumer problems:

1) Door-to-Door Sales Act or mail order sales - a transaction in which a business

operator visits a consumer's home, etc. and buys goods.

2) Continuous service provision - transactions in which the provision of long-term and

continuous service is promised in return for the payment of costly fees. There are currently six

and personal computer schools.

purchase and cover the cost of goods etc., which are believed to be necessary for work.

4) Multilevel marketing operations are operations of goods or services in a sales

organization that are progressively expanded by asking a person to become a seller and asking

a seller to ask another person to become a seller.

DOI: https://doi.org/10.22633/rpge.v26i00.17368 3424

6) Telemarketing Sales are operations in which a business operator engages a consumer

mail or by telephone after hanging up.

pre-trial proceedings and payment of compensation for defective goods. Feedback services are