Investigating the beneficial role of business language in healthcare

Aleksandr Aleksandrovich Adamenko; Tatiana Evgenievna Khorolskaya; Marina Viktorovna Koneva

doi:10.29051/el.v8iesp.3.17439

Autores

Aleksandr Aleksandrovich Adamenko Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-7253-0671
Tatiana Evgenievna Khorolskaya Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-6307-1127
Marina Viktorovna Koneva Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0003-0226-6307

DOI:

https://doi.org/10.29051/el.v8iesp.3.17439

Palavras-chave:

Linguagem empresarial, Saúde, Desempenho do sistema de saúde, Aprimoramento da linguagem

Resumo

A importância da linguagem de negócios na área de saúde está mudando de um procedimento baseado em produtos ou resultados para um procedimento baseado em sistema. Médicos e gerentes se concentram principalmente em processos para obter melhor desempenho do sistema de saúde devido à crise financeira. A formação, otimização, reestruturação e melhoria da linguagem de negócios estão ocorrendo junto com a introdução de sistemas aplicados (na maioria das vezes, em 1C: plataforma corporativa). O objetivo principal deste estudo é analisar o papel benéfico da linguagem de negócios na saúde. No contexto da metodologia, a melhoria da linguagem de negócios é considerada no quadro de melhoria progressiva ou reengenharia de processos de negócios (revisão global do sistema em grande escala). Com base nos resultados obtidos, os obstáculos da linguagem na área da saúde resultam em falha de comunicação entre os profissionais médicos e os pacientes, deteriorando a satisfação de ambas as partes e a qualidade da prestação de cuidados de saúde e segurança do paciente.

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Biografia do Autor

Aleksandr Aleksandrovich Adamenko, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Doctor of Economic Sciences, Department of Accounting Theory.

Tatiana Evgenievna Khorolskaya, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Candidate of Economic Sciences, Department of Accounting Theory.

Marina Viktorovna Koneva, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Graduate student, Department of Economic Analysis.

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