Investigating the beneficial role of business language in healthcare

Aleksandr Aleksandrovich Adamenko; Tatiana Evgenievna Khorolskaya; Marina Viktorovna Koneva

doi:10.29051/el.v8iesp.3.17439

Autores/as

Aleksandr Aleksandrovich Adamenko Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-7253-0671
Tatiana Evgenievna Khorolskaya Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-6307-1127
Marina Viktorovna Koneva Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0003-0226-6307

DOI:

https://doi.org/10.29051/el.v8iesp.3.17439

Palabras clave:

lenguaje comercial, Salud, Desempeño del sistema de salud, Mejora del lenguaje

Resumen

La importancia del lenguaje comercial en el cuidado de la salud está cambiando de un procedimiento basado en productos o resultados a un procedimiento basado en el sistema. Los médicos y gerentes se enfocan principalmente en los procesos para obtener un mejor desempeño del sistema de salud debido a la crisis financiera. La formación, optimización, reestructuración y mejora del lenguaje empresarial se lleva a cabo junto con la introducción de sistemas aplicados (con mayor frecuencia, en la plataforma 1C: Enterprise). El objetivo principal de este estudio es analizar el papel beneficioso del lenguaje empresarial en la asistencia sanitaria. En el contexto de la metodología, la mejora del lenguaje empresarial se considera en el marco de la mejora progresiva o reingeniería de los procesos de negocio (revisión global a gran escala del sistema). Según los resultados obtenidos, los obstáculos lingüísticos en la asistencia sanitaria provocan una falta de comunicación entre los profesionales médicos y los pacientes, lo que deteriora la satisfacción de ambas partes y la calidad de la prestación de asistencia sanitaria y la seguridad del paciente.

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Biografía del autor/a

Aleksandr Aleksandrovich Adamenko, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Doctor of Economic Sciences, Department of Accounting Theory.

Tatiana Evgenievna Khorolskaya, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Candidate of Economic Sciences, Department of Accounting Theory.

Marina Viktorovna Koneva, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Graduate student, Department of Economic Analysis.

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