Investigating the beneficial role of business language in healthcare

Aleksandr Aleksandrovich Adamenko; Tatiana Evgenievna Khorolskaya; Marina Viktorovna Koneva

doi:10.29051/el.v8iesp.3.17439

Authors

Aleksandr Aleksandrovich Adamenko Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-7253-0671
Tatiana Evgenievna Khorolskaya Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0002-6307-1127
Marina Viktorovna Koneva Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin” https://orcid.org/0000-0003-0226-6307

DOI:

https://doi.org/10.29051/el.v8iesp.3.17439

Keywords:

Business language, Healthcare, Health system performance, Language improvement

Abstract

The importance of business language in health care is changing from output or outcome-based to a system-based procedure. Physicians and managers primarily focus on processes to obtain better health system performance due to the financial crisis. The formation, optimization, restructuring, and improvement of business language is taking place along with the introduction of applied systems (most often, on 1C: Enterprise platform). The primary objective of this study is to analyze the beneficial role of business language in healthcare. In the methodology context, business language improvement is considered in the framework of progressive improvement or reengineering of business processes (global, large-scale revision of the system). Based on the results obtained, language obstacles in healthcare result in miscommunication between the medical professionals and patients, deteriorating both parties’ satisfaction and the quality of healthcare delivery and patient safety.

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Author Biographies

Aleksandr Aleksandrovich Adamenko, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Doctor of Economic Sciences, Department of Accounting Theory.

Tatiana Evgenievna Khorolskaya, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Candidate of Economic Sciences, Department of Accounting Theory.

Marina Viktorovna Koneva, Federal State Budgetary Educational Institution of Higher Education “Kuban State Agrarian University named after I.T. Trubilin”

Graduate student, Department of Economic Analysis.

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