Factors influence student satisfaction in pharm education program: a case study in private universities in Vietnam

Nguyen Thanh Nghia; Harwindar Singh

doi:10.22633/rpge.v25i3.15844

Autores/as

Nguyen Thanh Nghia Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia https://orcid.org/0000-0001-5466-8418
Harwindar Singh Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia https://orcid.org/0000-0002-8586-7951

DOI:

https://doi.org/10.22633/rpge.v25i3.15844

Palabras clave:

Calidad del servicio, Educación superior, Medición del desempeño (calidad), Farmacia

Resumen

Na Revolução Industrial 4.0 (RI 4.0), o papel do ensino superior (ES) permanece crucial para o desenvolvimento de recursos humanos altamente qualificados no setor de multisserviços. De fato, a qualidade da educação farmacêutica no ensino superior é significativa para a construção de uma força de trabalho de qualidade nos setores de serviços de saúde. Além disso, o mercado de educação cada vez mais global exigia o aumento contínuo da qualidade do ensino superior. Este estudo investiga os fatores que impulsionam a satisfação dos alunos no ensino de Farmácia em universidades privadas no Vietnã. Tanto a abordagem qualitativa quanto a quantitativa são utilizadas neste estudo. Para pesquisas quantitativas, o questionário pesquisado é desenvolvido e é o principal instrumento. Além disso, grupos focais, entrevistas semiestruturadas em profundidade com especialistas e meta-análises são instrumentos aplicados para a pesquisa qualitativa. A amostra é de 265 alunos de 3 universidades privadas. Os fatores que impulsionam a satisfação do aluno são (1) Programa educacional, (2) Reputação universitária, (3) Interação nos negócios, (4) Atividades extracurriculares e (5) Atividades de facilitadores de ensino. Eventualmente, os autores propõem as sugestões para perspectivas acadêmicas e práticas; simultaneamente, a limitação é discutida para pesquisas futuras.

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Biografía del autor/a

Nguyen Thanh Nghia, Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia

Ph.D. Student, Department of Management.

Harwindar Singh, Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia

Ph.D. School of Business.

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