Factors influence student satisfaction in pharm education program: a case study in private universities in Vietnam

Nguyen Thanh Nghia; Harwindar Singh

doi:10.22633/rpge.v25i3.15844

Authors

Nguyen Thanh Nghia Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia https://orcid.org/0000-0001-5466-8418
Harwindar Singh Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia https://orcid.org/0000-0002-8586-7951

DOI:

https://doi.org/10.22633/rpge.v25i3.15844

Keywords:

Service quality, Higher education, Performance measurement (quality), Pharmacy

Abstract

In the Industrial Revolution 4.0 (IR 4.0), the role of higher education (HE) stays crucial for the development of highly skilled human resources in the multi-service sector. Indeed, the pharmaceutical education quality in higher education is significant for building a quality workforce in the healthcare service sectors. Additionally, the increasingly global education market required the ongoing increase of quality in higher education. This study investigates the driving factors of student satisfaction in Pharmacy education at private universities in Vietnam. Both qualitative and quantitative approaches are used in this study. For quantitative research, the surveyed questionnaire is developed and is the primary instrument. Besides, focus groups, semi-structured in-depth interviews with experts, and meta-analysis are applied instruments for qualitative research. The sample is 265 students from 3 private universities. The driving factors of student satisfaction are (1) Educational program, (2) University Reputation, (3) Business Interaction, (4) Extracurricular activities, and (5) Teaching facilitators activities. Eventually, the authors propose the suggestions for both academic and practical perspectives; simultaneously, the limitation is discussed for further research.

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Author Biographies

Nguyen Thanh Nghia, Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia

Ph.D. Student, Department of Management.

Harwindar Singh, Malaysia University of Science and Technology (MUST), Petaling Jaya – Malaysia

Ph.D. School of Business.

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