Metodologia para avaliação da qualidade dos serviços de educação superior

Autores

DOI:

https://doi.org/10.22633/rpge.v25iesp.6.16115

Palavras-chave:

Avaliação, Serviços educacionais, Organização educacional, Qualidade dos serviços educacionais

Resumo

O artigo examina os critérios e indicadores para avaliar a qualidade dos serviços educacionais. A cobertura do tema deste artigo passa pelo prisma de fatores relacionados à avaliação da qualidade dos serviços educacionais, o que permitiu aos autores identificar problemas metodológicos atuais, bem como enfatizar a importância do uso de uma abordagem integrada no estudo das questões de. Fornecimento de serviços educacionais. Os autores identificam critérios e indicadores para avaliar os serviços educacionais. Os autores desenvolveram o coeficiente composto de qualidade dos serviços educacionais. A implementação prática das propostas elaboradas pelos autores determina os pré-requisitos para o desenvolvimento de uma metodologia de avaliação da qualidade dos serviços educacionais, que permitirá uma avaliação objetiva e, por conseguinte, tomar as medidas necessárias para a melhoria da qualidade dos serviços educacionais. a parte da organização educacional.

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Biografia do Autor

Marina Vinogradova, Russian State Social University, Moscow – Russia

Doctor of Economics, Vice-Rector for Research.

Olga Kulyamina, Russian State Social University, Moscow – Russia

Candidate of Economics, Head of Interdisciplinary Research Laboratory.

Lidia Vasileva, Russian State Social University, Moscow – Russia

Researcher, Scientific and Research Institute of Prospective Trends and Technologies.

Evgeniya Bronnikova, Russian State Social University, Moscow – Russia

Candidate of Economics, Senior Researcher, Interdisciplinary Research Laboratory.

Viktoriya Vishnyakova, Russian State Social University, Moscow – Russia

Candidate of Economics, Head of Department of Scientific and Technical Information.

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Publicado

30/12/2021

Como Citar

VINOGRADOVA, M.; KULYAMINA, O.; VASILEVA, L.; BRONNIKOVA, E.; VISHNYAKOVA, V. Metodologia para avaliação da qualidade dos serviços de educação superior. Revista on line de Política e Gestão Educacional, Araraquara, v. 25, n. esp.6, p. 3538–3549, 2021. DOI: 10.22633/rpge.v25iesp.6.16115. Disponível em: https://periodicos.fclar.unesp.br/rpge/article/view/16115. Acesso em: 22 fev. 2024.

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