Methodology for assessing the quality of educational services in higher education

Marina Vinogradova; Olga Kulyamina; Lidia Vasileva; Evgeniya Bronnikova; Viktoriya Vishnyakova

doi:10.22633/rpge.v25iesp.6.16115

Autores

Marina Vinogradova Russian State Social University, Moscow – Russia https://orcid.org/0000-0002-5051-9404
Olga Kulyamina Russian State Social University, Moscow – Russia https://orcid.org/0000-0001-7715-5551
Lidia Vasileva Russian State Social University, Moscow – Russia https://orcid.org/0000-0002-5311-7099
Evgeniya Bronnikova Russian State Social University, Moscow – Russia https://orcid.org/0000-0002-5409-9726
Viktoriya Vishnyakova Russian State Social University, Moscow – Russia https://orcid.org/0000-0001-5986-2498

DOI:

https://doi.org/10.22633/rpge.v25iesp.6.16115

Palavras-chave:

Avaliação, Serviços educacionais, Organização educacional, Qualidade dos serviços educacionais

Resumo

O artigo examina os critérios e indicadores para avaliar a qualidade dos serviços educacionais. A cobertura do tema deste artigo passa pelo prisma de fatores relacionados à avaliação da qualidade dos serviços educacionais, o que permitiu aos autores identificar problemas metodológicos atuais, bem como enfatizar a importância do uso de uma abordagem integrada no estudo das questões de. Fornecimento de serviços educacionais. Os autores identificam critérios e indicadores para avaliar os serviços educacionais. Os autores desenvolveram o coeficiente composto de qualidade dos serviços educacionais. A implementação prática das propostas elaboradas pelos autores determina os pré-requisitos para o desenvolvimento de uma metodologia de avaliação da qualidade dos serviços educacionais, que permitirá uma avaliação objetiva e, por conseguinte, tomar as medidas necessárias para a melhoria da qualidade dos serviços educacionais. a parte da organização educacional.

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Biografia do Autor

Marina Vinogradova, Russian State Social University, Moscow – Russia

Doctor of Economics, Vice-Rector for Research.

Olga Kulyamina, Russian State Social University, Moscow – Russia

Candidate of Economics, Head of Interdisciplinary Research Laboratory.

Lidia Vasileva, Russian State Social University, Moscow – Russia

Researcher, Scientific and Research Institute of Prospective Trends and Technologies.

Evgeniya Bronnikova, Russian State Social University, Moscow – Russia

Candidate of Economics, Senior Researcher, Interdisciplinary Research Laboratory.

Viktoriya Vishnyakova, Russian State Social University, Moscow – Russia

Candidate of Economics, Head of Department of Scientific and Technical Information.

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