Divergências de avaliações da qualidade dos serviços educacionais
DOI:
https://doi.org/10.22633/rpge.v25iesp.7.16165Palavras-chave:
Serviços educacionais, Qualidade dos serviços, Avaliação da qualidade, Mercado de serviçosResumo
O conceito moderno de sociedade de consumo é caracterizado por muitos fatores que determinam a relação entre o consumidor e o prestador de serviços. Os serviços educacionais são consumidos pessoalmente pelo aluno, pela sociedade e pelo estado. Consequentemente, a classificação de qualidade deve ser consolidada a partir de todas as classificações de clientes à primeira vista. Mas essa abordagem tem muitas armadilhas. Assim, a relevância deste tema se deve às constantes mudanças nas condições de consumo dos serviços educacionais. O objeto da pesquisa é a avaliação da qualidade dos serviços educacionais. O método de apresentação de problemas é utilizado para atender ao objetivo do estudo. Com base nos resultados, pode-se concluir que apesar de existirem formas semelhantes de avaliação da qualidade da educação, em diferentes países, os critérios avaliados são distintos, o que nos permite concluir sobre a importância e divergências de formular demandas às necessidades da sociedade.
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