Divergências de avaliações da qualidade dos serviços educacionais

Autores

DOI:

https://doi.org/10.22633/rpge.v25iesp.7.16165

Palavras-chave:

Serviços educacionais, Qualidade dos serviços, Avaliação da qualidade, Mercado de serviços

Resumo

O conceito moderno de sociedade de consumo é caracterizado por muitos fatores que determinam a relação entre o consumidor e o prestador de serviços. Os serviços educacionais são consumidos pessoalmente pelo aluno, pela sociedade e pelo estado. Consequentemente, a classificação de qualidade deve ser consolidada a partir de todas as classificações de clientes à primeira vista. Mas essa abordagem tem muitas armadilhas. Assim, a relevância deste tema se deve às constantes mudanças nas condições de consumo dos serviços educacionais. O objeto da pesquisa é a avaliação da qualidade dos serviços educacionais. O método de apresentação de problemas é utilizado para atender ao objetivo do estudo. Com base nos resultados, pode-se concluir que apesar de existirem formas semelhantes de avaliação da qualidade da educação, em diferentes países, os critérios avaliados são distintos, o que nos permite concluir sobre a importância e divergências de formular demandas às necessidades da sociedade.

Downloads

Não há dados estatísticos.

Biografia do Autor

Volkov Daniil Vladimirovich, Russian State Social University, Moscow – Russia

Researcher.

Vishnyakova Viktoriya Aleksandrovna, Russian State Social University, Moscow – Russia

Head of Department.

Ponyashova Anastasia Sergeevna, Russian State Social University, Moscow – Russia

Director of the Institute.

Bronnikova Evgeniya Mikhaylovna, Russian State Social University, Moscow – Russia

Senior Researcher.

Tarasova Mariya Ilinichna, Russian State Social University, Moscow – Russia

Senior Researcher.

Referências

BABAKAEV S. et al. New approaches to assessing consumer preferences. International Journal of Innovation, Creativity and Change, v. 8, n. 10, p. 153-170, 2019.

BABAKAYEV S. V. et al. The influence of personal characteristics on the formation of consumer preferences for goods and services. International Journal of Management and Business Research, v. 8, n. 1, p. 108-119, 2018.

BARUQUE-ZANÓN, B.; LARA-PALMA, A. M. International PhD quality assessment: Growing awareness of transnational projection. Advances in Intelligent Systems and Computing, 1266 AISC, p. 132-141, 2021.

BERTOCCHI, L. et al. Perspectives in nursing education: From paper standardized taxonomies to electronic records applied in nursing practice. Advances in Intelligent Systems and Computing. 10th International Conference in Methodologies and Intelligent Systems for Technology Enhanced Learning, MIS4TEL, 1236 AISC, p. 148-153, 2021.

BRONNIKOVA, E. M. et al. Safety and labor protection: USA and Russian experience. Journal of Environmental Treatment Techniques, v. 7, p. 1134-1140, 2019.

COCO, G.; LAGRAVINESE, R.; RESCE, G. Beyond the weights: a multicriteria approach to evaluate inequality in education. Journal of Economic Inequality, v. 18, n. 4, p. 469-489, 2020.

ESPINOSA, A. A. et al. Understanding the pedagogical practices of biochemistry and molecular biology academics. Australian Educational Researcher, v. 47, n. 5, p. 839-856, 2020.

FIGUERAS-DANIEL, A.; LI, Z. Evidence of support for dual language learners in a study of bilingual staffing patterns using the Classroom Assessment of Supports for Emergent Bilingual Acquisition (CASEBA). Early Childhood Research Quarterly, v. 54, p. 271-285, 2021.

FISHMAN, L. I. et al. Managing an organization’s innovative development: How to build a learning organization. Lecture Notes in Networks and Systems, v. 139, p. 473-479, 2021.

GAFIATULINA, N. et al. Applying of information and communication technologies in the education process. E3S Web of Conferences, Rostovon-Don, v. 175, 2020.

GORDON, E. K. B. et al. The role of the interview in residency selection: A mixed-methods study. Medical Education, v. 54, n. 11, p. 1029-1039, 2020.

HU, Z. et al. Quality assessment in competition-based software crowdsourcing. Frontiers of Computer Science, v. 14, n. 6, 2020.

IVANOV A. V. et al. Development of volitional qualities of adolescent in the pedagogy of consciousness. Eurasian Journal of Analytical Chemistry, v. 13, n. 1, 2018. DOI: 10.29333/ejac/102252.

IVANOV A. V. et al. Ethical concepts of pedagogy of consciousness as a foundation for the development of the school for the future. Astra Salvensis, v. 6, p. 453-462, 2018.

IVANOV A. V. et al. Pedagogical conditions for developing a sense of responsibility in adolescents and youth. International Journal of Civil Engineering and Technology, v. 9, n. 11, p.1809-1821, 2018.

PATSULA, A. V. et al. The role of green marketing in the development of economic behavior of the population of Russia and the USA. EurAsian Journal of BioSciences, v. 13, n. 2, p. 1683-1690, 2019.

RAHMAN, S. M. M. et al. Assessing students' satisfaction in Public Universities in Bangladesh: An empirical study. Journal of Asian Finance, Economics and Business, 7(8), pp. 323-332. 2020.

RODIĆ LUKIĆ, V.; LUKIĆ, N. Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management and Business Excellence, v. 31, n. 13-14, p. 1506-1518, 2020.

RUSSIA. Order of the Ministry of Science and Higher Education of the Federation of December 26, 2019 No. 1423 "On the classification of scientific and educational organizations of higher education, subordinate institutions of Russian science and higher education of the Federation, to the category theory". 2019.

SANTOS, L. M. D. The relationship between the covid-19 pandemic and nursing students’ sense of belonging: The experiences and nursing education management of pre-service nursing professionals. International Journal of Environmental Research and Public Health, v. 17, n. 16, p. 1-18, 2020.

SIMPER, N. Assessment thresholds for academic staff: constructive alignment and differentiation of standards. Assessment and Evaluation in Higher Education, v. 45, n. 7, p. 1016-1030, 2020.

VAN DAM, P. J. et al. Organizational support in healthcare redesign education: A mixed-methods exploratory study of expert coach and executive sponsor experiences. International Journal of Environmental Research and Public Health, v. 17, n. 15, p. 1-14, 2020.

VOLKOV, D. V.; VINOGRADOVA, M. V.; KULYAMINA, O. S. The synthesis of modern consumer preferences with the use of social networks in supply chain. International Journal of Supply Chain Management, v. 7, n. 5, p. 851-857, 2018.

VOLKOV, D. V.; ZUBOV, M. V.; MASEHNOVICH, A. G. Dependence of adequacy of methods of micro-segmentation of network users on macro-segmentation errors. International Journal of Advanced Trends in Computer Science and Engineering, v. 8, n. 4, p. 1399-1404, 2019a.

VOLKOV, D. V.; ZUBOV, M. V.; MASEHNOVICH, A. G. Formation of reputation in semantic fields. 2019. International Journal of Advanced Trends in Computer Science and Engineering, v. 8, n. 5, p. 1876-1880, 2019b.

YANG, J.; SHI, Y. Development strategy of educational robot industry based on big data analysis. Advances in Intelligent Systems and Computing, 1234AISC, p. 62-68, 2020.

ZHANG, G. Research on the Influence of Campus Culture on the Quality Education of College Students in the Internet Era. In: ACM International Conference Proceeding Series. International Conference on Computers, Information Processing and Advanced Education, CIPAE. Ottawa, 2020. p. 376-380.

Publicado

31/12/2021

Como Citar

VLADIMIROVICH, V. D.; ALEKSANDROVNA, V. V.; SERGEEVNA, P. A.; MIKHAYLOVNA, B. E.; ILINICHNA, T. M. Divergências de avaliações da qualidade dos serviços educacionais. Revista on line de Política e Gestão Educacional, Araraquara, v. 25, n. esp.7, p. 4055–4064, 2021. DOI: 10.22633/rpge.v25iesp.7.16165. Disponível em: https://periodicos.fclar.unesp.br/rpge/article/view/16165. Acesso em: 22 fev. 2024.

Edição

Seção

Artigos

Artigos mais lidos pelo mesmo(s) autor(es)

Artigos Semelhantes

1 2 3 > >> 

Você também pode iniciar uma pesquisa avançada por similaridade para este artigo.