Divergencias de las evaluaciones de la calidad de los servicios educativos
DOI:
https://doi.org/10.22633/rpge.v25iesp.7.16165Palabras clave:
Servicios educativos, Calidad de los servicios, Evaluación de la calidad, Mercado de serviciosResumen
El concepto moderno de sociedad de consumo se caracteriza por muchos factores que determinan la relación entre el consumidor y el proveedor de servicios. Los servicios educativos son consumidos personalmente por el alumno, la sociedad y el estado. En consecuencia, la calificación de calidad debe consolidarse a partir de todas las calificaciones de los clientes a primera vista. Pero este enfoque tiene muchas trampas. Entonces, la relevancia de este tema se debe a las condiciones de consumo de los servicios educativos en constante cambio. El objeto de la investigación es la evaluación de la calidad de los servicios educativos. El método de plantear problemas se utiliza para alcanzar el objetivo del estudio. Con base en los resultados, se puede concluir que a pesar de formas similares de evaluar la calidad de la educación, en diferentes países los criterios evaluados son diferentes, lo que nos permite concluir sobre la importancia y divergencias de formular solicitudes para las necesidades de la sociedad.
Descargas
Citas
BABAKAEV S. et al. New approaches to assessing consumer preferences. International Journal of Innovation, Creativity and Change, v. 8, n. 10, p. 153-170, 2019.
BABAKAYEV S. V. et al. The influence of personal characteristics on the formation of consumer preferences for goods and services. International Journal of Management and Business Research, v. 8, n. 1, p. 108-119, 2018.
BARUQUE-ZANÓN, B.; LARA-PALMA, A. M. International PhD quality assessment: Growing awareness of transnational projection. Advances in Intelligent Systems and Computing, 1266 AISC, p. 132-141, 2021.
BERTOCCHI, L. et al. Perspectives in nursing education: From paper standardized taxonomies to electronic records applied in nursing practice. Advances in Intelligent Systems and Computing. 10th International Conference in Methodologies and Intelligent Systems for Technology Enhanced Learning, MIS4TEL, 1236 AISC, p. 148-153, 2021.
BRONNIKOVA, E. M. et al. Safety and labor protection: USA and Russian experience. Journal of Environmental Treatment Techniques, v. 7, p. 1134-1140, 2019.
COCO, G.; LAGRAVINESE, R.; RESCE, G. Beyond the weights: a multicriteria approach to evaluate inequality in education. Journal of Economic Inequality, v. 18, n. 4, p. 469-489, 2020.
ESPINOSA, A. A. et al. Understanding the pedagogical practices of biochemistry and molecular biology academics. Australian Educational Researcher, v. 47, n. 5, p. 839-856, 2020.
FIGUERAS-DANIEL, A.; LI, Z. Evidence of support for dual language learners in a study of bilingual staffing patterns using the Classroom Assessment of Supports for Emergent Bilingual Acquisition (CASEBA). Early Childhood Research Quarterly, v. 54, p. 271-285, 2021.
FISHMAN, L. I. et al. Managing an organization’s innovative development: How to build a learning organization. Lecture Notes in Networks and Systems, v. 139, p. 473-479, 2021.
GAFIATULINA, N. et al. Applying of information and communication technologies in the education process. E3S Web of Conferences, Rostovon-Don, v. 175, 2020.
GORDON, E. K. B. et al. The role of the interview in residency selection: A mixed-methods study. Medical Education, v. 54, n. 11, p. 1029-1039, 2020.
HU, Z. et al. Quality assessment in competition-based software crowdsourcing. Frontiers of Computer Science, v. 14, n. 6, 2020.
IVANOV A. V. et al. Development of volitional qualities of adolescent in the pedagogy of consciousness. Eurasian Journal of Analytical Chemistry, v. 13, n. 1, 2018. DOI: 10.29333/ejac/102252.
IVANOV A. V. et al. Ethical concepts of pedagogy of consciousness as a foundation for the development of the school for the future. Astra Salvensis, v. 6, p. 453-462, 2018.
IVANOV A. V. et al. Pedagogical conditions for developing a sense of responsibility in adolescents and youth. International Journal of Civil Engineering and Technology, v. 9, n. 11, p.1809-1821, 2018.
PATSULA, A. V. et al. The role of green marketing in the development of economic behavior of the population of Russia and the USA. EurAsian Journal of BioSciences, v. 13, n. 2, p. 1683-1690, 2019.
RAHMAN, S. M. M. et al. Assessing students' satisfaction in Public Universities in Bangladesh: An empirical study. Journal of Asian Finance, Economics and Business, 7(8), pp. 323-332. 2020.
RODIĆ LUKIĆ, V.; LUKIĆ, N. Assessment of student satisfaction model: evidence of Western Balkans. Total Quality Management and Business Excellence, v. 31, n. 13-14, p. 1506-1518, 2020.
RUSSIA. Order of the Ministry of Science and Higher Education of the Federation of December 26, 2019 No. 1423 "On the classification of scientific and educational organizations of higher education, subordinate institutions of Russian science and higher education of the Federation, to the category theory". 2019.
SANTOS, L. M. D. The relationship between the covid-19 pandemic and nursing students’ sense of belonging: The experiences and nursing education management of pre-service nursing professionals. International Journal of Environmental Research and Public Health, v. 17, n. 16, p. 1-18, 2020.
SIMPER, N. Assessment thresholds for academic staff: constructive alignment and differentiation of standards. Assessment and Evaluation in Higher Education, v. 45, n. 7, p. 1016-1030, 2020.
VAN DAM, P. J. et al. Organizational support in healthcare redesign education: A mixed-methods exploratory study of expert coach and executive sponsor experiences. International Journal of Environmental Research and Public Health, v. 17, n. 15, p. 1-14, 2020.
VOLKOV, D. V.; VINOGRADOVA, M. V.; KULYAMINA, O. S. The synthesis of modern consumer preferences with the use of social networks in supply chain. International Journal of Supply Chain Management, v. 7, n. 5, p. 851-857, 2018.
VOLKOV, D. V.; ZUBOV, M. V.; MASEHNOVICH, A. G. Dependence of adequacy of methods of micro-segmentation of network users on macro-segmentation errors. International Journal of Advanced Trends in Computer Science and Engineering, v. 8, n. 4, p. 1399-1404, 2019a.
VOLKOV, D. V.; ZUBOV, M. V.; MASEHNOVICH, A. G. Formation of reputation in semantic fields. 2019. International Journal of Advanced Trends in Computer Science and Engineering, v. 8, n. 5, p. 1876-1880, 2019b.
YANG, J.; SHI, Y. Development strategy of educational robot industry based on big data analysis. Advances in Intelligent Systems and Computing, 1234AISC, p. 62-68, 2020.
ZHANG, G. Research on the Influence of Campus Culture on the Quality Education of College Students in the Internet Era. In: ACM International Conference Proceeding Series. International Conference on Computers, Information Processing and Advanced Education, CIPAE. Ottawa, 2020. p. 376-380.
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2022 Revista on line de Política e Gestão Educacional
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
Manuscritos aceitos e publicados são de propriedade da Revista on line de Política e Gestão Educacional. É vedada a submissão integral ou parcial do manuscrito a qualquer outro periódico. A responsabilidade do conteúdo dos artigos é exclusiva dos autores. É vedada a tradução para outro idioma sem a autorização escrita do Editor ouvida a Comissão Editorial Científica.
