Divergências de avaliações da qualidade dos serviços educacionais

Autores

DOI:

https://doi.org/10.22633/rpge.v25iesp.7.16165

Palavras-chave:

Serviços educacionais, Qualidade dos serviços, Avaliação da qualidade, Mercado de serviços

Resumo

O conceito moderno de sociedade de consumo é caracterizado por muitos fatores que determinam a relação entre o consumidor e o prestador de serviços. Os serviços educacionais são consumidos pessoalmente pelo aluno, pela sociedade e pelo estado. Consequentemente, a classificação de qualidade deve ser consolidada a partir de todas as classificações de clientes à primeira vista. Mas essa abordagem tem muitas armadilhas. Assim, a relevância deste tema se deve às constantes mudanças nas condições de consumo dos serviços educacionais. O objeto da pesquisa é a avaliação da qualidade dos serviços educacionais. O método de apresentação de problemas é utilizado para atender ao objetivo do estudo. Com base nos resultados, pode-se concluir que apesar de existirem formas semelhantes de avaliação da qualidade da educação, em diferentes países, os critérios avaliados são distintos, o que nos permite concluir sobre a importância e divergências de formular demandas às necessidades da sociedade.

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Biografia do Autor

Volkov Daniil Vladimirovich, Russian State Social University, Moscow – Russia

Researcher.

Vishnyakova Viktoriya Aleksandrovna, Russian State Social University, Moscow – Russia

Head of Department.

Ponyashova Anastasia Sergeevna, Russian State Social University, Moscow – Russia

Director of the Institute.

Bronnikova Evgeniya Mikhaylovna, Russian State Social University, Moscow – Russia

Senior Researcher.

Tarasova Mariya Ilinichna, Russian State Social University, Moscow – Russia

Senior Researcher.

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Publicado

31/12/2021

Como Citar

VLADIMIROVICH, V. D.; ALEKSANDROVNA, V. V.; SERGEEVNA, P. A.; MIKHAYLOVNA, B. E.; ILINICHNA, T. M. Divergências de avaliações da qualidade dos serviços educacionais. Revista on line de Política e Gestão Educacional, Araraquara, v. 25, n. esp.7, p. 4055–4064, 2021. DOI: 10.22633/rpge.v25iesp.7.16165. Disponível em: https://periodicos.fclar.unesp.br/rpge/article/view/16165. Acesso em: 9 out. 2024.

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