Qualidade e competitividade dos serviços educacionais na visão dos alunos: problemas e perspectivas

Autores

DOI:

https://doi.org/10.22633/rpge.v25iesp.2.15278

Palavras-chave:

Juventude estudantil, Qualidade dos serviços educacionais, Satisfação com os serviços educacionais

Resumo

Hoje em dia, várias transformações estão ocorrendo no ensino superior na Rússia, o que é determinado principalmente pelo fato de que a questão de garantir a qualidade dos serviços educacionais, aumentando os requisitos para o nível de graduados universitários - futuros especialistas e a introdução de novos métodos de ensino é bastante agudo. A pesquisa tem como objetivo estudar as peculiaridades da percepção dos alunos sobre a qualidade do ensino. Como método de pesquisa, usamos uma pesquisa por questionário para investigar de forma rápida e eficaz a ideia dos alunos sobre a qualidade dos serviços educacionais fornecidos a eles. O artigo examina a atitude dos alunos em relação à educação que recebem e revela a representação dos alunos sobre a demanda pela educação que recebem no mercado de trabalho. A novidade e originalidade do estudo residem no fato de que as ideias dos alunos sobre a qualidade dos serviços educacionais são consideradas. Revela-se que o conhecimento que os licenciados recebem é avaliado como de alta qualidade, sendo reveladas várias lacunas identificadas pelos alunos na formação profissional (conhecimento insuficiente de competências práticas, línguas estrangeiras). Mostra-se que, segundo os egressos, o nível de formação dos especialistas atende principalmente às exigências do mercado de trabalho. O significado prático dos dados obtidos neste trabalho reside em seu uso em psicologia social, psicologia da idade, marketing e no desenvolvimento teórico posterior desta questão.

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Biografia do Autor

Olga F. Piralova, Omsk State Transport University (OSTU), Omsk

Professor and Director of the Institute of Management and Economics. Doctor of Education.

Natalya A. Uimanova, Orenburg State University (OSU), Orenburg

Postgraduate of the Department of General and Professional Pedagogy.

Marina V. Olinder, Orenburg State University (OSU), Buzuluk

Specialist of Scientific and Methodical Department, Buzuluk Institute of Humanities and Technology (Branch).

Aleksandr А. Shumeiko, Amur State University of Humanities and Pedagogy (AMGPGU), Komsomolsk-on-Amur

Professor and Advisor to the Rector. Doctor of Education.

Elena V. Kulesh, Pacific State University (PNU), Khabarovsk

Associate Professor of the Department of Psychology. PhD in Psychology.

Zhanna V. Korobanova, Financial University under the Government of the Russian Federation (FINU), Moscow

Associate Professor of the Department of Personnel Management and Psychology. PhD in Psychology.

Tatiana B. Lisitsyna, Gzhel State University (GSU), Elektroizolyator

Associate Professor of the Department of Social and Cultural Activities and Tourism. PhD in Education.

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Publicado

01/05/2021

Como Citar

PIRALOVA, O. F.; UIMANOVA, N. A.; OLINDER, M. V.; Shumeiko A. А.; KULESH, E. V.; KOROBANOVA, Z. V.; LISITSYNA, T. B. Qualidade e competitividade dos serviços educacionais na visão dos alunos: problemas e perspectivas. Revista on line de Política e Gestão Educacional, Araraquara, v. 25, n. esp.2, p. 939–950, 2021. DOI: 10.22633/rpge.v25iesp.2.15278. Disponível em: https://periodicos.fclar.unesp.br/rpge/article/view/15278. Acesso em: 17 set. 2021.