Qualidade e competitividade dos serviços educacionais na visão dos alunos: problemas e perspectivas
DOI:
https://doi.org/10.22633/rpge.v25iesp.2.15278Palavras-chave:
Juventude estudantil, Qualidade dos serviços educacionais, Satisfação com os serviços educacionaisResumo
Hoje em dia, várias transformações estão ocorrendo no ensino superior na Rússia, o que é determinado principalmente pelo fato de que a questão de garantir a qualidade dos serviços educacionais, aumentando os requisitos para o nível de graduados universitários - futuros especialistas e a introdução de novos métodos de ensino é bastante agudo. A pesquisa tem como objetivo estudar as peculiaridades da percepção dos alunos sobre a qualidade do ensino. Como método de pesquisa, usamos uma pesquisa por questionário para investigar de forma rápida e eficaz a ideia dos alunos sobre a qualidade dos serviços educacionais fornecidos a eles. O artigo examina a atitude dos alunos em relação à educação que recebem e revela a representação dos alunos sobre a demanda pela educação que recebem no mercado de trabalho. A novidade e originalidade do estudo residem no fato de que as ideias dos alunos sobre a qualidade dos serviços educacionais são consideradas. Revela-se que o conhecimento que os licenciados recebem é avaliado como de alta qualidade, sendo reveladas várias lacunas identificadas pelos alunos na formação profissional (conhecimento insuficiente de competências práticas, línguas estrangeiras). Mostra-se que, segundo os egressos, o nível de formação dos especialistas atende principalmente às exigências do mercado de trabalho. O significado prático dos dados obtidos neste trabalho reside em seu uso em psicologia social, psicologia da idade, marketing e no desenvolvimento teórico posterior desta questão.
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