Mejora de la calidad de la educación, enfoques y métodos de evaluación de la calidad de los servicios educativos
DOI:
https://doi.org/10.22633/rpge.v25iesp.7.16167Palabras clave:
Servicios educativos, Educación, Organizaciones educativas, EstudiantesResumen
El artículo revela el aspecto teórico de la formación de requisitos previos para mejorar la calidad de la educación, enfoques, métodos y criterios para evaluar la calidad de los servicios educativos. En la preparación del artículo se utilizaron publicaciones científicas rusas y extranjeras, clasificaciones internacionales de organizaciones educativas. El análisis de la evaluación de la calidad de los servicios educativos en países extranjeros permitió considerar sistemáticamente el proceso de reforma del ámbito educativo, tomando en cuenta las necesidades de la sociedad y los requerimientos de los estándares estatales, identificando problemas metodológicos urgentes y formulando propuestas que determinen la importancia práctica del estudio. El artículo destaca los patrones de desarrollo potencial de los estudiantes, aborda los temas de evaluación de la calidad de los servicios educativos a través de la acreditación estatal, auditoría, informes estadísticos y estandarización de la calidad de los servicios educativos. El artículo revela métodos para evaluar la calidad de los servicios educativos utilizados en Rusia y en el extranjero.
Descargas
Citas
ASANOVA, I. M.; SYRTSEV, A. N. Internal audit methodology. 2019. Available: https://akvobr.ru/metodika_vnutrennego_audita.html. Access: 10 Jan. 2021.
BABAKAEV, S. et al. New approaches to assessing consumer preferences. International Journal of Innovation, Creativity, and Change, v. 8, n. 10, p. 153-170, 2019.
BABAKAYEV, S. V. et al. The influence of personal characteristics on the formation of consumer preferences for goods and services. International Journal of Management and Business Research, v. 8, n. 1, p.108-119, 2018.
BAKAR, А. А. et al. Investigating Rationales of Malaysia Quality of Life and Wellbeing Components and Indicators. Procedia–Social and Behavioral Sciences, v. 222, p. 132-142. 2016.
CHARLES, V.; DIAZ, G. A Non-radial DEA Index for Peruvian Regional Competitiveness. Social Indicators Research, v. 2, n. 134, p. 747-770, 2017.
DRONDIN, A. L. Independent assessment of the quality of Russian higher education: What is the point and what can be improved. Vysshee Obrazovanie v Rossii, v. 29, n. 2, p. 41-49, 2020.
ESCOBAR-JIMENEZ, C.; DELGADO, A. Quality and Quality in Higher Education: A Theoretical Discussion in Ecuadorian Higher Education System. Revista de Docencia Universitaria, v. 17, n. 2, p. 159-175, 2019.
GRONROOS, C. A service quality model and its marketing implications. European Journal of Marketing, v. 4, n. 18, p. 36-44, 1991.
IVANOV, A. V. et al. Development of volitional qualities of adolescent in the pedagogy of consciousness. Eurasian Journal of Analytical Chemistry, v. 13, n. 1, 2018. DOI:10.29333/ejac/102252.
IVANOV, A. V. et al. Ethical concepts of pedagogy of consciousness as a foundation for the development of the school for the future. Astra Salvensis, v. 6, p.453-462, 2018.
IVANOV, A. V. et al. Pedagogical conditions for developing a sense of responsibility in adolescents and youth. International Journal of Civil Engineering and Technology, v. 9, n. 11, p. 1809-1821, 2018.
JAMES, А. Is Education Underfunded in Resource-Rich Economies? Evidence from a Panel of U.S. States. UAA, Department of Economics Working Papers, 2015.
KOVTUNETS, V.; LONDAR, S. Evaluation of higher education services cost. Economic Annals-XXI, v. 178, n. 7-8, p. 57-6, 2019.
KRECHETNIKOV, K. G.; SILISCHEVA, A. I. The education market in China Education and upbringing: methods and practice 2015. Available: https://cyberleninka.ru/article/n/rynok-obrazovaniya-v-kitae. Access: 10 Jan. 2021.
LIKERT, R. A. Technique for the Measurement of Attitudes. N.Y.: McGraw-Hill, 1932.
LUCAS, R. E. On the Mechanics of Economic Development. Journal of Monetary Economics, v. 1, n. 22, p. 3–42, 1988.
NATIONAL information center on the recognition of education and (or) qualifications, academic degrees, and titles obtained in a foreign state FSBI "Glavexpertcenter". Great Britain: Education systems by country.
NATIONAL INFORMATION CENTER. Finland: Education management system.
NENADAL, J. Comprehensive quality assessment of Czech higher education institutions. IJQSS, v. 7, n. 2/3, p. 138–151, 2015.
POLAT, S. The Expansion of Higher Education in Turkey: Access, Equality, and Regional Return to Education. Structural Change and Economic Dynamics. V. 43, p. 1–14. 2017.
RUPOVA, R. M. Development of the international market for educational services: socio-philosophical and marketing analysis. Social policy and sociology, v. 2, n. 135, p. 149–157, 2020.
SCHULTZ, TH. W. Investment in Human Capital. The American Economic Review, v. 1, n. 51, p. 1–17, 1961.
SEREGINA, V. Education in Brazil. 2012.
SERGEEVA, S. Y. Modern approaches and methods for assessing the quality of education. Young scientist, v. 37, n. 275, p. 162-165, 2019.
WALDMAN, I. A. Features of the organization of monitoring of educational achievements in the countries of the world: a national assessment of progress in education in the United States. Problems of modern education, n. 5, p. 13–34, 2014.
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2022 Revista on line de Política e Gestão Educacional
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
Manuscritos aceitos e publicados são de propriedade da Revista on line de Política e Gestão Educacional. É vedada a submissão integral ou parcial do manuscrito a qualquer outro periódico. A responsabilidade do conteúdo dos artigos é exclusiva dos autores. É vedada a tradução para outro idioma sem a autorização escrita do Editor ouvida a Comissão Editorial Científica.
