Digital transformation of the state and impact on public services
DOI:
https://doi.org/10.22633/rpge.v26i00.17496Keywords:
Digital transformation, Public service, CitizensAbstract
The study aimed to establish the importance of the digital transformation of the state and the impact on public services. The methodology used was the quantitative approach under a basic type of research with a non-experimental design. The population constituted by 145 people who work in the public and private sectors. For the purposes of the sample, probabilistic sampling was used, taking the total population as a sample. For the collection of information, the survey technique was applied and a questionnaire with Likert-type scaling was used as an instrument. At the same time, the validity of the instrument was formalized through expert judgment and reliability by Cronbach's Alpha with a value of 0.87; reliability is considered high. Finally, the digital transformation acts transversally in society, eliminates the borders between products and services, shortens their life cycles and increases the expectations of citizens.
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